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Q: Can Jackson Allison source products not listed in the current product range?
A: Yes. Please contact Nick Lowry, Sales Manager, on 021 246 3780.
Q: Who do I speak to about which product? Who do I speak to about a quotation on a specific product?
A: Please contact Andrew (ext 832) or Ray (ext 825) in Customer Services on 0800 333 103. They will direct you to the appropriate Product Specialist.
Q: Are cash sales available?
A: Yes. We accept Visa, Mastercard, cheques and cash.
Q: How do I set up an account?
A: You will need to fill in our credit application form, download here or please contact Toni, Accounts/administration, on 0800 333 103 ext 827.
Q: What is the expected delivery time for products?
A: Stock items: North Island - up to 24 hours
South Island - up to 48 hours
These times are guidelines only, not guarantees.
Overnight delivery is also available.
For items that are out of stock you will receive an ETA.
Q: How do I check the status of my order?
How do I get an ETA on back orders?
A: Please contact Andrew (ext 832) or Ray (ext 825) in Customer Services on 0800 333 103.
Q: Who do I direct a product complaint to?
A: Paul Biesiek, our Quality Assurance Manager on 0800 333 103 ext 803.